Very poor customer service. At the VERY least, get off your phone, look up, and greet the customer walking into your store. Will not be back.
This is an email my wife sent to royal cleaners after having her purse sent there:
Also learned they send the clothes off site to be cleaned. Nothing done in house. And don't be fooled by the drive thru--they will stare at you peering over their phones until you realize that is their kind way of saying "I'm sorry, despite this being a drive thru set up, we are not a drive thru cleaners. Please come inside to drop off your clothes."
Service is ok but they need to work on manners over the phone.
Hi, I just recently sent my brand new suede, leather purse there to be cleaned. It had some ink stains from dark wash jeans that I wore that had rubbed off on it. I was going to try to treat the purse myself at home, but unfortunately I made the mistake of assuming that a professional cleaner would be able to do a better job than me! I assumed wrong! It looks as if someone stuck it in a washing machine! I was not aware that leather products were cleaned in this manner and assumed that a real life person would examine it and treat it appropriately! My husband picked it up for me today, so I was not there to voice my complaints myself, and he didn't examine the purse to see the damage. Not only is the purse completely discolored and dried, it is also broke. The metal prongs beside the straps have come loose from being put in a machine! I only used the purse once, so they shouldn't have been loose from use! I am so horrified and completely disappointed in the service that I received from you! I will be sure to let everyone know what an awful cleaning company you are and warn them about doing any business with you!
Royal Dry Cleaners is a US Laundry based in Northport, Alabama. Royal Dry Cleaners is located at 3617 Watermelon Rd, Northport, AL 35473, USA.
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